- CITYSEARCH DOESN'T SUCK SO MUCH TODAY
Ok so today they don't suck so bad.
Well I have to say I'm pretty impressed/amazed. Within 24 hours of my post and only telling a few friends about what happened, I got a call from a high up employee at citysearch who will remain anonymous by request. He apologized for my experience and made it clear that they were not taking this lightly. I was told that my additional $200 would be refunded and as a gesture of good faith I was offered a free year account with all the bells and whistles I normally wouldn't want to pay for.
I can't believe all this happened within a day but that's the nature of this beast we call "the Internets" (well that's what GW calls it at least).
I really felt like he appreciated what I had to say and going forward wants to fix citysearch's internal workings to avoid this from happening again..I really hope that's the case and other people don't have to deal with what I did, because it was pretty awful experience when the shit was going down.
This should serve as a lesson to companies to treat their customers with more respect particularly from the ground up..their employees who are actually dealing with the customers on a one-to-one basis....not just the supervisors who have to come in and sweep up the mess.
power to da people!